Thoughts and ideas.

Increasingly companies need to transform the way they market, sell and service customers, and ensure that every customer engagement is most effective. So, what is needed to deliver a better Customer Experience (CX)?

In recent years, consumers have increasingly demonstrated the need to have more agency in their consumption choices.

Decreased performance and changing user needs – how a volatile environment can impact positively a digital transformation.

Moving from static one-size-fits-all reporting to always-on smart dashboards

Phasing out of lockdown means that businesses need to change again - can agile CX help businesses stay afloat?

In doing my research for this piece I’ve read a few other articles and have obviously been watching the news (between Netflix bingeing obviously) but If I hear read the line that we are now in unprecedented times again I’m going to go mental! So don’t worry, this is not going to be that sort of article!