7 minute read
Increasingly companies need to transform the way they market, sell and service customers, and ensure that every customer engagement is most effective. So, what is needed to deliver a better Customer Experience (CX)?
By Bede Feltham
6 minute read
In recent years, consumers have increasingly demonstrated the need to have more agency in their consumption choices.
By Elisha Bauer-Maison
7 minute read
Decreased performance and changing user needs – how a volatile environment can impact positively a digital transformation.
By Irene
10 minute read
Moving from static one-size-fits-all reporting to always-on smart dashboards
By Bede Feltham
10 minute read
Phasing out of lockdown means that businesses need to change again - can agile CX help businesses stay afloat?
By Irene
10 minute read
In doing my research for this piece I’ve read a few other articles and have obviously been watching the news (between Netflix bingeing obviously) but If I hear read the line that we are now in unprecedented times again I’m going to go mental! So don’t worry, this is not going to be that sort of article!
By Jamie Lillywhite
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