7 minute read
Increasingly companies need to transform the way they market, sell and service customers, and ensure that every customer engagement is most effective. So, what is needed to deliver a better Customer Experience (CX)?
6 minute read
In recent years, consumers have increasingly demonstrated the need to have more agency in their consumption choices.
10 minute read
Moving from static one-size-fits-all reporting to always-on smart dashboards
7 minute read
Decreased performance and changing user needs – how a volatile environment can impact positively a digital transformation.
10 minute read
Phasing out of lockdown means that businesses need to change again - can agile CX help businesses stay afloat?
10 minute read
In doing my research for this piece I’ve read a few other articles and have obviously been watching the news (between Netflix bingeing obviously) but If I hear read the line that we are now in unprecedented times again I’m going to go mental! So don’t worry, this is not going to be that sort of article!