businessTransformation desktop

Helping you transform your business for the future

Business transformation
Industry disruption
Agile organisation
Technology foundations
Customer journey mapping
Data strategy

Keeping up with the digital pace

If your business has gone through a digital transformation, you’ve started setting out a vision for the Digital Age. You’ve identified new opportunities for digital services, made investments, trained your teams, defined a customer journey with touchpoints to track, and even subscribed to the best marketing technology suit, eCommerce, CMS and CMR solutions. Now, all that’s left to do is implement this digital vision.

Running a digital organisation is not just about jumping onboard the latest fad or trend in technology. It’s about adapting your entire business. Implementing future-proof processes in your day-to-day so that you are always ready to adopt the most transformative technology that will have real benefits and add real value.

Accelerating your business to stay ahead

ekino supports you on every key area of this acceleration, from organising your teams efficiently to getting the most out of your digital investments. We help you connect technologies together and make sure your platform continues to evolve. We help you stay versatile in an ever-changing digital landscape, and keep ahead of customers who are always moving.

Whether it’s integrating an ‘always on’ approach to your comms journey, perfecting an agile way of working, or defining the best technology roadmap for your digital ecosystem — we provide the best solutions to put digital at the core of your business, so that you can focus on your primary objectives.

Industry disruption

From the research to a go-to-market strategy, we build and execute the roadmap to your successful business transformation. Our senior consulting team will help you determine the actionable tasks needed to achieve this transformation, using data frameworks, design thinking and agile methodologies.

Our trusted, fast pace programme allows us to create new business services and customer touchpoints, tackling challenges collaboratively with our clients, and designing solutions that satisfy both business requirements and customer needs.

We implement a “One Team” model, in which Design, Data and Technology work hand in hand to quickly prototype testable versions of new experiences, and significantly reduce the time to market. This is done in our dedicated space and in-house innovation centre, L’Atelier—set up to explore AR/VR, IoT, robots, AI, and everything in between. We are always ready to build and test prototypes and full-scale, innovative solutions.

Agile organisation

Agile methodologies are a crucial component of digital transformation, helping teams to deliver customer experiences faster, and with increased business value. ekino supports large, established companies in adopting this way of working through Agile coaching and process optimisation. We adapt the delivery model depending on the maturity of your organisation and the scale of the project required, so that whether it’s a fast prototype or a multi-country platform requiring multiple delivery centres, we can help you by designing the best methodology for success.

Technology foundations

How do you architect a complex digital system to make it more scalable and agile? Using best practices and patterns, we can help you transition your infrastructure to an open infrastructure that supports all digital channels, now and in the future.

Our architects and solution experts analyse your projects and frameworks to identify any weak spots or architecture flaws. Based on our findings, we can either partner with you to implement quick improvements impacting both quality and reliability, or plan a progressive transition of your technology stack to a new, robust platform using the best of both bespoke development and Enterprise solutions.

Customer journey mapping

Through field research, workshops, and digital tools, we quickly mine qualitative and quantitative data that details the rich world of your users and audience, focusing the information through persona development.

Using a holistic approach, we map the customer journey on all channels and touchpoints and present it in a way which is digestible for key stakeholders across the organisation. This customer journey mapping is a core asset to guide improvements to your customer experience.

Data strategy

Data is the lifeblood of your business, but the proliferation of channels, systems and digital marketing technologies mean that it has become more fragmented than ever. Your internal data warehouse, website analytics, marketing automation, customer insight and 3rd party platforms all contain important data, but the challenge remains; how to integrate and make sense of that data to generate strategic insights and to drive the customer experience across all digital channels in real-time.

This is not a challenge that can be solved immediately, so it’s important to lay the right foundations for the long term now, whilst at the same time realising quick wins that demonstrate the value that is being achieved from the business investment.

Our data strategists asses the relevant sources of data across your organisation and then collaborate with your commercial, marketing, business intelligence and IT stakeholders to clearly articulate and define your data strategy. We then help you to roll out that data strategy, providing support in specific areas whilst aligning the internal stakeholders towards the overall vision. In doing this, we build the critical foundations that will enable you to quickly scale up in sophistication as your ambition and capabilities grow.